Return Material Authorization form must be filled out and receive a RMA number from U-Tron before ship back anything for service. We use this RMA number to track when the products arrives at our facilities. Its the most efficient way to identify them and take care of the reported problems. We will also use this instructions to ship the goods back to the correct address. If any items arrives with out a RMA number, our service people will be very confused and unable to take care of the problems. You must fill out the RMA form as much information as you can to get the free warranty service. If we can't establish the purchase date or the reported problem, there is a possibility that you may have to pay for the service out side of the free warranty.
Please do not ship back any items before receiving the RMA number from U-Tron service department.
